SHIPPING & RETURNS
I want you to be happy with your new art. If you have any questions please contact me in advance at kasia@kasiaclarke.com
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault.
Ordering
How is my payment handled?
Payments are taken through Stripe in British Pounds Sterling. I do not store any of your debit/credit card details..
Paying by bank transfer
You can choose to pay by bank transfer simply by emailing me and I will send you my bank account details. This saves me credit card fees. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.
Shipping
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes, if you’d like to pick up your painting from my studio in Surrey, please choose this shipping option.
Is Shipping included?
Shipping is charged separately (if applicable) and will be detailed in the product description.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Shipping costs for large artworks need to be quoted individually – please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. I have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Returns
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement for UK purchases.
If a piece is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment, less delivery, within 14 days.
However, this does not apply to limited edition prints.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 48 hours and if possible keep a photograph.
What about Overseas Returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.